Store Policy

Customer Care

At Pups and Tail Shop, we are dedicated to providing a wonderful experience for you and your pets. Because we operate entirely online, our customer support is handled digitally to assist you with any questions about our products, order status, or tracking.

You can reach out to us anytime via our online Contact page. We strive to respond to all inquiries as quickly as possible.

Privacy & Safety

Your privacy and security are of the utmost importance to us. We use trusted, secure payment processors to handle your transactions safely.

We only collect the information necessary to fulfill your orders and communicate updates regarding your purchases. We never share or sell your personal information to outside parties. When you subscribe to our newsletter or complete a purchase, your data is protected securely.